Q. How do I pay my before and after school care fees and when are fees due?

A. Fees must be paid online only Beginning in the 2023/2024 school year, online monthly payments will be the requirement for students participating in our After Care Programs for Northeast Middle and Nova.  Access your student's School Cash Online Account to schedule your payments. 

Q. Is the cost the same, if my child only attends before or after care part of the week?

A. All weeks cost the same no matter if the student attends a full or partial week due to school closings or student absence.

Q. Are there discounts or scholarships available for before or after care?

A. All students are charged the same fees for attendance. 

Q. Is transportation provided for students who attend before and after school care?

A. Transportation is the responsibility of the students' parents.

Q. Where can I find Tennessee state standards for school aged childcare?

A. Click here for Chapter 0520-12-01 Standards for School Administered Child Care.

JMCSS Director of Extended Learning -Hope Khalil

Hrkhalil@jmcss.org

(731) 617-7195

WTHC Student-Athlete Consent Form

Student Physical Form

WTHC Notice of Privacy Practices

Cardiac Arrest Information Signature Form - Spanish (En español)

Cardiac Arrest Information Signature Form

Pre-participation Physical Evaluation Form

TSSAA

TMSAA

Click Here

Can each parent/guardian have a separate account?

Yes. School Cash Online is designed for parents/guardians to have individual accounts. The student can be added to a maximum of five different accounts. Once a field trip or activity has been purchased, it will disappear from the other account(s) to avoid duplicate purchases.

• What methods of payment are available?

  Payments can be made by eCheck and Credit Card (Visa or Mastercard). For security reasons, School Cash Online does not store credit card or bank account information. Payment information must be entered at each checkout.

• What is eCheck?

  An eCheck is an electronic version of a paper check used to make online payments. Anyone with a checking/savings account can pay by eCheck through School Cash Online. When paying with an eCheck, the transaction will be held as pending until the electronic funds have cleared your bank. For security reasons, School Cash Online does not store your eCheck information. Therefore, parents must enter this information at each check out.

• I did not receive an email notification as part of the account registration process. What do I do?

  When signing up for School Cash Online, you should receive an email with a verification link that must be used to activate your account. If you did not receive an email, please check your junk mail folder.

• I am trying to purchase an item, but it is not listed. What should I do?

  Each school creates items for purchase and assigns them to students. Once assigned, they will appear in the Student “Items” tab in School Cash Online. Please contact your school office if you do not see an item.

• Are refunds available?

  Refunds will be available if the product or service is cancelled or at the school’s discretion. For refund inquiries, please contact the school office staff directly. Please do not contact the School Cash Online helpdesk. Refunds may take up to four days to be processed.

• I paid for an item online, but now my child is no longer attending or no longer requires the item. How do I obtain a refund for that item?

  If you paid for an item that your child no longer requires and you would like a refund, please contact the main office at your child’s school. If you paid by eCheck or credit card, the funds will be transferred back into your bank account or credit card electronically.

• Why can’t I attach my child to my account?

  Please ensure the legal name of your child is used when attempting to attach your child to your account. Use the information the school has on file from registration. The birth date must also contain numbers in the format of mm/dd/yyyy. All fields must contain two to four numbers including zeros where appropriate e.g. 01/21/2010 for January 21, 2010. Please remember that the student number field is optional.

• How many items can I pay for at one time?

  You can purchase multiple items at once.

• Is the School Cash Online software secure?

  Keeping your personal information safe is a priority. School Cash Online will never contact you by phone, email or mail to ask you to divulge confidential information. School Cash Online does not share any of your personal information with any third party. The software does not store your payment information on the web server or any computers or other devices.

   

  School Cash Online has partnered with industry-leading data centers and financial institutions to ensure that banking information is transmitted safely and securely. The website is certified as compliant with Payment Card Industry (PCI) Data Security Standard (DSS). This ensures that all information is appropriately encrypted and not transmitted outside a PCI-safe environment.

   

  It is important to note that although School Cash Online facilitates the transactions as a service provider, it is the tier one chartered banking partners, and not School Cash Online, that send money from parents to the school via a secure industry leading electronic funds transfer (EFT) process. In addition to PCI compliance, School Cash Online transmits data using HTTPS (secure internet protocols), and has established internal risk protocols that are constantly improving based on new technology.

• Do I need to re-register a student that moves to a different school?

  No. If the student is moving to another school within JMCSS, the items for the student will automatically be updated to reflect the new school. If the student is moving to a different school system, the student will be de-activated from School Cash Online.

• I received a rejected payment notification email, what do I do?

  There are two reasons for a rejected payment:

   

   

  When a rejected payment occurs, both the parent and the school are notified by email.

  Should this occur, the parent must log back in and re-submit payment for the item.

   

  If you no longer wish to purchase an item for which the payment has been rejected, please contact the main office to have the item deleted.

  1. The incorrect bank account information was entered when paying by eCheck.
  2. There were insufficient funds.